Ingenico Blog / Canada

shaping the future of payment

Four Ways SMBs Can Meet Post-Pandemic Customer Needs

When the pandemic hit in early 2020, consumers were shopping online for essentials and nonessential items alike. According to a Deloitte report, as of May 2021, 71% of consumers feel comfortable shopping in stores. However, their shopping preferences are forever changed – only 27% will return to their pre-pandemic shopping habits. For SMBs, that means stepping up to meet changing customer expectations.

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How ISVs Can Help Merchants Improve Customers Experience and More with Payment APIs

Using an Application Programming Interface (API) is not a new trend for users of connected devices. Whether you use a computer, smartphone, smart appliances, etc., APIs are critical to how applications on these devices communicate with each other to help you get the information you need. A common example of API usage is when a single click on an address opens a map application on your phone, or web browser. Any time, an application is calling another one to leverage a service or a function, the underlying communication is more than likely using this technology.

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Repair and Warranty: Do I Really Need it for My Payment Solutions?

Repair and warranty services are critical for the smooth functioning of a business and especially when you accept electronic payments. Without a strong customer care program, many businesses find themselves trying to put out fires instead of safeguarding themselves against these situations.

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Transforming the Retail Customer Journey in a Post-COVID World

The COVID-19 pandemic affected the retail sector in a variety of ways – from limited store capacity to social distancing rules and more, merchants all over Canada adapted to these very quickly. The crisis also accelerated numerous shifts in consumer behaviours that were already underway. For example, contactless payment has existed in Canada for many years and most consumers were accustomed to paying with their contactless cards. With the increase in transaction amount limits for contactless, and the demand for touchless experiences during the COVID-19 pandemic, the adoption of this payment method has increased further. Another trend that was already underway was the rise of eCommerce. While eCommerce numbers have been consistently rising over the last few years, the pandemic pushed more people to purchase products online. As a result, most consumers embraced online shopping even for items they would have previously preferred to buy in store.

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VARs: Offer Future-Proof, Cost-Effective Solutions with Android

Payments are so much more than they used to be. Merchants of all sizes are under pressure to do more with the technology they have and exceed customer expectations. This means accepting all payment methods, adding value at checkout, serving customers in-aisle, and managing operations seamlessly.

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Go Beyond PCI Compliance with a Balanced Security Approach

One of the most frequently occurring discussions around payment security is regarding PCI compliance. When we talk with our customers, partners and integrators, especially with those who are new to the payments industry, understanding PCI compliance can be complex. The PCI DSS, for example, refers to the Data Security Standard released by the PCI Council that are set up to ensure that all businesses that accept, process, store and/ or transmit cardholder data (i.e., credit card information), do it in the safest way possible. By following the DSS and other related standards, merchants can better protect their payment infrastructures from data breaches. They not only keep customer data safe but also protect their brand reputation.

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A Strong Customer Care Program Can Protect Your Payment Tech Investment

When you purchase a car, your journey doesn’t end when you drive out of the dealership parking lot. You buy insurance for your car, you may also opt for an additional warranty for better support on repairs and so on. As an end-user, you are merely protecting your investment from situations that can harm it. Payment technology works the same way. If you are in the business of selling goods and services, you need these solutions to securely accept payments from your customers. You also need contingencies in place that will help your operations run smoothly and seamlessly. This is where a strong technology partner with a comprehensive customer care program is beneficial to your business. They can assist you by taking care of these payment-related complexities and help you protect your technology investment. A customer care program can be there for your business at every step of the way:

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You Should Be Using a Semi-integrated Payment Architecture. Here’s Why

In an increasingly complex payment environment, many merchants are seeking a more flexible approach to help streamline their payment process, enhance payment security and manage PCI scope. This is where a semi-integrated payment environment comes into the picture.

To understand how a semi-integrated approach to payments can help merchants, we must understand the differences between that and a fully integrated payment environment.

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Guiding Your Merchant Customers into the Era of Android

When it comes to terminal space at the merchant’s countertop, less is more. When it comes to the POS devices themselves, more is more. For ISVs and VARs, this creates an interesting challenge – how can you provide the most ongoing value to your merchant customers in a compact, modern way? The answer: Android.

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Contactless Payments and the Future of Transit

Similar to many countries in the world, Canada's transit revenues were severely impacted in 2020 due to the COVID-19 pandemic. According to Interac, TransLink in Vancouver reported an 83% decline in ridership, while GO Transit in Southern Ontario lost 90% of its passengers.

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6 Challenges with Non-Phone-Based Biometrics

In my previous blog post, I talked about the rise of biometric authentication in typical payment environments. That market is currently dominated by phone-based biometrics where consumers authenticate the transfer of payment information on their device via a fingerprint scanner or face ID. For the merchant, it is a simple contactless transaction.

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Why Validated P2PE Services are a Major Asset for Merchants

In 2020, 37 billion records were compromised in publicly disclosed breaches and with 2021 just beginning, merchants are more aware than ever about customer data security. In the midst of this, Point-to-Point Encryption (P2PE) has emerged as a security solution that assures payment data is as safe as possible. P2PE works to keep payment data secure in transit as well as prevent tampering at the point of sale (POS) devices themselves, as it encrypts card data at the point of interaction - when a card is inserted or swiped. From that point, the data is encrypted until it reaches the gateway so no cybercriminal or third party can access the unencrypted data.

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What Are Biometric Payments and How Do They Work?

There has been a tremendous amount of conversation recently around biometrics and its role in payments. The idea that we can pay for goods and services without having to carry a wallet or even a phone is certainly appealing, but what’s the current state of play? And where are we headed?

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The Android Platform: What It Is and How Your Business Can Benefit from It.

When talking about Android for payments, most people think of a smart POS using the Android Operating System (OS). The devices themselves are a central piece of the puzzle but there is so much more to the Android platform than meets the eye. Understanding the Android Platform and its many components is critical to getting the most out of Android for payments.

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Self-Service Kiosks are Becoming Popular in Restaurants. Here's Why

According to a report by Tillster, the self-service kiosk market is expected to reach an estimated $30.8 billion by 2024, with a significant portion of that growth coming from the food and beverage industry. Quick Service (QSR) and fast-casual restaurant chains continue to make headlines about plans to implement kiosks.

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Why Should Merchants Invest in P2PE?

According to new data from Risk Based Security, the instances of data breaches declined in 2020 by 48%. However, it still managed to compromise over 37 billion records (increasing by 141% over 2019). Cardholder data is a tempting target for hackers, and many merchants are looking to bolster their payment security strategies. One of the ways they can achieve this is by implementing point-to-point encryption (P2PE).

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What do Superhero Movies and Agile Payment Solution Roadmaps Have in Common?

I recently watched Zack Snyder’s Justice League which, despite the long runtime, seemed to fly by and was thoroughly enjoyable. I then reflected on a presentation I did a couple of years ago comparing how well planned the Marvel Cinematic Universe (MCU) was compared to DC and their set of movies. One has clear stories, plans that follow a long-term vision to delight moviegoers and satisfy the fans while the other seems to be trying to cram everything into each movie.  

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QR Code Payments: Should Merchants Accept It? Maybe

In my previous blog post, I discussed the growth of QR codes as a payment method and the different types that are available in the market.

To recap, the first one is a Static QR Code that the merchants display for the consumers to scan and pay. The second one is a Dynamic QR Code – Merchant Displayed – which generates a unique QR code for every transaction for the merchant to display and the consumer to scan and pay. The third one is another Dynamic QR Code format – Consumer Displayed – which generates a unique QR code for every transaction on the consumer’s device for the merchant to scan and accept payment.

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QR Code Payments: What Are They and How Do They Work?

It’s strange how technology use changes over time. Take the QR code: It has been around for more than a quarter of a century but is only now starting to become more visible in our lives. What began as a simple tool to help Japanese car makers track their inventory around their factories is now everywhere from ticketing to advertising. Soon it will be in our wallets too.

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What is Ecos and What It Means for Merchants?

Ever since Mastercard announced its efforts to make contactless payments even more secure the industry has been buzzing with questions. From what the technology is to how it will benefit the industry and the players in it. Even though Ecos is in its early stages, it is important to have these conversations and better understand how it applies to everyone from the merchant to the end consumer.

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Develop a Successful Mobile Strategy in Four Steps

Over the last decade, mobile POS solutions have evolved from being a cost-effective, simple-to-implement solution for the SMB segment to a key component in enhancing the customer experience in enterprise retail environments. According to Juniper Research, the adoption of these solutions will drive annual mobile POS transactions from 28 billion in 2018 to over 87 billion by 2023.

As more businesses gain a competitive edge using mobile POS solutions, you may be wondering how you can reap the same benefits. So, how do you develop a mobile POS strategy that provides the maximum benefit for your business?

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