Ingenico Blog / Canada

shaping the future of payment

Why Self Service is the Answer for a Better Customer Experience

In a lot of our recent blogs, we’ve talked a lot about the growing shift in customer expectations and the role that technology can play in managing them. One of the most interesting shifts for customers is the premium that is being put on convenience. For example, NRF’s recent Convenience and the Customer report found that over 90% of consumers are more likely to choose a retailer based on convenience, with 83% of consumers highlighting that convenience was a stronger factor than it was for them five years ago. The report found that this was due to people not wanting to dedicate as much energy or time to shopping to focus on other aspects of their life.

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Self-Service Kiosks are Becoming Popular in Restaurants. Here's Why

According to a report by Tillster, the self-service kiosk market is expected to reach an estimated $30.8 billion by 2024, with a significant portion of that growth coming from the food and beverage industry. Quick Service (QSR) and fast-casual restaurant chains continue to make headlines about plans to implement kiosks.

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